ho77 Frequently Asked Questions

No. Each player is allowed one account only. If multiple accounts are found linked to the same person or mobile number, all accounts may be suspended without notice. If you have lost access to your existing account, use the password reset option on the login page or contact support — do not create a new account as this puts your balance at risk.

On the Login page, tap the "Forgot password?" link. Enter your registered mobile number or email address and a reset code will be sent to you. Follow the steps in the message to set a new password. The whole process takes two to three minutes. If you do not receive the reset code within a few minutes, check your spam folder if using email, or contact support for assistance.

Contact the ho77 support team to update your registered mobile number or email address. For security reasons, this cannot be changed directly in the account settings — the support team will verify your identity first before making any changes. Have your account details ready when you reach out.

Basic account access requires mobile number verification at registration. Additional identity verification may be requested for larger withdrawals or if there is unusual activity on your account. When requested, you will typically be asked to provide a copy of a valid CNIC. Keeping your account details accurate from the start avoids delays later.

You must be at least 18 years old to create an account and use ho77. This requirement is firm. By registering, you confirm that you meet the minimum age requirement. Accounts found to belong to players under 18 will be closed and any deposits returned. If you are concerned about underage access in your household, use the parental control tools available on your device.

Minimum deposit amounts can vary by payment method and may change over time. After logging in, the cashier section displays the current minimum and maximum deposit limits for each available method. Always check those figures before initiating a transaction to avoid any issues.

First, wait a few minutes — some methods like bank transfers take a little longer to process than mobile wallet options. If more than fifteen minutes have passed and the balance still has not updated, take a screenshot of your payment confirmation from your JazzCash, Easypaisa or banking app and contact ho77 support. Include the transaction reference number in your message so the team can trace the payment quickly.

Log in to your account and go to the cashier section. Select the withdrawal option, choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR and confirm. Withdrawals to JazzCash and Easypaisa are typically processed within a few hours. Bank transfer withdrawals may take one to two business days depending on your bank.

Ho77 does not charge additional fees on standard deposits or withdrawals from the platform side. However, your mobile wallet provider or bank may apply their own transaction charges — for example, JazzCash or Easypaisa may deduct a small service fee on their end. Check with your payment provider for their current fee schedule.

For security purposes, withdrawals are generally processed back to the same payment method used for the deposit. If you need to withdraw to a different account or method, contact support before requesting the withdrawal. They will walk you through the verification steps required to update your preferred withdrawal details.

Beyond Cricket, ho77's Sports section covers Football including international fixtures and major leagues, Esports tournaments, and other popular sports. The selection of available markets changes based on the sporting calendar, so there is usually something live to bet on at any time of day or night.

Live in-play betting lets you place bets on a match that is already underway. On ho77, the odds for live markets adjust continuously based on what is happening in the game — for example, a wicket falling in a Cricket match will immediately shift the match winner odds. You can see the current score and key match details alongside the markets. Place your bet at the current offered odds before they update again.

Minimum bet amounts in the sports section are shown on the bet slip when you select a market. These can vary between markets and event types. All amounts are displayed in PKR. There is no requirement to bet large amounts — ho77 is set up to accommodate casual bettors placing smaller amounts just as comfortably as those placing larger ones.

Winning bets are settled and credited to your account balance as soon as the official result is confirmed and the market is settled. For most Cricket and Football matches, this happens within minutes of the final result. In rare cases involving disputed results or official delays, settlement may take a little longer. Settled bets appear in your bet history.

Fish Games are arcade-style shooting games where you aim at fish swimming across the screen and earn PKR based on the fish you hit. Different fish have different point values and multipliers. You control the bet size per shot, which determines your potential payout. Multiple tables are available with different minimum and maximum bet sizes to suit both casual and more active players.

Yes. All Live Casino tables on ho77 are accessible directly through your mobile browser without any app download. The HD video stream is optimised for mobile connections. Baccarat, Blackjack, Roulette and Teen Patti tables are available on Android and iOS devices. A stable mobile data or Wi-Fi connection gives the smoothest experience.

Ho77 runs promotional offers from time to time including deposit match bonuses, free spins on selected slots and cashback offers. Current promotions are displayed inside your account after logging in. Always read the terms and conditions attached to any bonus before opting in — in particular, pay attention to wagering requirements and eligible games, as these affect how and when you can withdraw bonus-related winnings.

The Casino section contains digital slot machines, video poker, virtual table games and other software-based titles where outcomes are determined by a random number generator. The Live Casino section streams real human dealers in a studio environment — you see a real person dealing real cards or spinning a real roulette wheel via video, and you place bets on the outcome in real time.

Log in and go to your account settings. Look for the responsible gaming or limits section. You can set a daily, weekly or monthly deposit limit in PKR. Once set, you cannot deposit more than that amount within the chosen period. Increasing a limit takes effect after a short cooling-off period as a safety measure. Decreasing a limit takes effect immediately.

If gaming is affecting your daily life, relationships, finances or mental health, please use the self-exclusion tool in your account settings to take a break. Talk to someone you trust about what you are experiencing. Ho77 strongly encourages players to set budgets before they start playing and to treat gaming as entertainment, not a source of income. Never chase losses — if a session is not going well, closing the browser and stepping away is always the right move.

Yes. If you wish to permanently close your account, contact the support team and request a permanent closure. Before making this request, withdraw any remaining PKR balance from your account. Permanently closed accounts cannot be reopened. If you are closing due to a gaming concern, the support team can also discuss the self-exclusion option as an alternative if you feel you might want access again in the future.